Clavister Service Disruption

Incident Report for Fusion Broadband Pty Ltd
19 Jan 2024

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Incident Detected 14:28 AEDT
Incident Resolved 14:34 AEDT

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At 14:28 on January 19 2024, a fault was identified within the Clavister Clustered Host platform.

The Clustering management system encountered an issue when determining master and slave DC’s within the Cluster environment causing a pause condition on all instances. A pause condition is a safety protocol to prevent conflicts between clusters.

First customer reports were received at 14:30 with a resolution in place by 14:34.

Verification of services resuming was determined at 14:36 with all Clavister instances & routing operating normally.

To mitigate this sort of issue from reoccurring, we have made changes to the Cluster management system to better cope with the increasing number of instances.